This Privacy Policy explains how jitaca collects, uses, stores, and protects the personal information of every Member who uses the Platform. Your privacy is a responsibility we take seriously — not just a legal obligation.
Summary: jitaca collects personal data to operate your Account, process payments, verify your identity, and improve the Platform. We do not sell your data to third parties for marketing purposes. We retain data only as long as necessary and protect it with industry-standard security measures. By using jitaca, you agree to the practices described in this Privacy Policy.
jitaca ("the Platform", "we", "us", "our") is committed to protecting the privacy and personal data of every individual who interacts with our Platform. This Privacy Policy describes how we collect, use, disclose, store, and protect personal information in connection with the services we provide through jitaca.net.
This Privacy Policy applies to all Members, prospective Members, visitors to the Platform, and any individual whose personal data is processed by jitaca in the course of operating our online casino and sports betting services in Bangladesh and other accessible markets.
By accessing the jitaca Platform, creating an Account, or using any of our services, you acknowledge that you have read and understood this Privacy Policy and consent to the collection and use of your personal information as described herein. This Policy should be read alongside our Terms and Conditions, which are incorporated by reference.
jitaca reserves the right to amend this Privacy Policy from time to time. Material changes will be communicated to registered Members via email or on-screen notification. The current version of this Policy is always available at jitaca.net/privacy-policy and is identified by the "Last Revised" date at the top of this document.
For the purposes of applicable data protection law, jitaca acts as the data controller in respect of the personal data it collects and processes about Members and visitors to the Platform. As the data controller, jitaca is responsible for ensuring that personal data is collected, processed, stored, and transferred in accordance with this Privacy Policy and applicable data protection principles.
All data-related enquiries, subject access requests, and deletion requests should be directed to jitaca's designated data privacy contact at the following address:
jitaca collects the following categories of personal data in connection with the provision of our Platform and services:
When you create a jitaca Account, we collect information that identifies you as an individual, including your legal full name, date of birth, gender, nationality, residential address, email address, and mobile phone number. This information is required to open and maintain your Account and to comply with our Know Your Customer (KYC) obligations.
To verify your identity and age, we may collect copies of government-issued identification documents such as your National Identity Card (NID), passport, or driver's licence. We may also request proof of address in the form of a utility bill, bank statement, or similar document dated within the last three months. Where enhanced due diligence is required, we may request additional documentation such as proof of source of funds.
We collect information about the financial transactions you conduct on the Platform, including deposit amounts, withdrawal requests, payment method details (such as your bKash or Nagad mobile number, or the last four digits of your Visa or Mastercard), transaction timestamps, and transaction reference numbers. We do not store full card numbers or mobile banking PINs on our systems.
We record your Account activity, including login history, session durations, IP addresses used during login, game sessions played, bet amounts, wagering history, bonus usage, and any self-exclusion or responsible gaming preferences you have set.
When you access the Platform, we automatically collect certain technical data about your device and connection, including your IP address, browser type and version, operating system, device identifiers, screen resolution, time zone settings (Bangladesh Standard Time, UTC+6), and referring URLs.
We retain records of any communications you have with jitaca's customer support team, including live chat transcripts, email correspondence, and WhatsApp message logs. These records are used for quality assurance, dispute resolution, and regulatory compliance purposes.
| Data Category | Examples | Purpose |
|---|---|---|
| Identity Data | Name, date of birth, NID, address | Account creation, KYC, age verification |
| Financial Data | bKash number, transaction amounts | Payment processing, fraud prevention |
| Gaming Activity | Bet history, session duration, game logs | Platform operation, responsible gaming |
| Technical Data | IP address, device type, browser | Security, analytics, platform optimisation |
| Communications | Support chat logs, email threads | Dispute resolution, quality assurance |
jitaca collects personal data through the following means:
jitaca processes your personal data on the following legal grounds:
jitaca uses the personal data we collect for the following purposes:
Marketing Communications: jitaca may send promotional emails or in-platform notifications about bonuses, tournaments, and new games. You may opt out of marketing communications at any time by clicking the "unsubscribe" link in any marketing email or by contacting our support team at [email protected]. Opting out of marketing does not affect transactional or Account-related communications, which we are required to send.
jitaca does not sell, rent, or transfer your personal data to unaffiliated third parties for their own marketing purposes. We may share your personal data with the following categories of recipients strictly as necessary to provide our services:
We share transaction-related data with payment processors including bKash, Nagad, Rocket, Upay, and card network processors (Visa, Mastercard) solely to facilitate the processing of your deposits and withdrawals. These providers receive only the minimum data necessary to complete the transaction.
Where we use third-party identity verification services to process your KYC documents, those providers will receive your identity data under strict data processing agreements that prohibit use of your data for any purpose other than verification.
When you play games supplied by third-party providers such as Evolution Gaming, Pragmatic Play, NetEnt, Microgaming, Ezugi, or Spribe, certain technical identifiers (such as a session token or anonymised player ID) are shared with those providers to facilitate game play. These providers do not receive your name, financial details, or contact information unless explicitly required by the game's operation and disclosed at the time.
jitaca may disclose personal data to law enforcement agencies, regulatory bodies, or courts where we are required or permitted to do so by applicable law, including in connection with anti-money laundering investigations or responses to valid legal process.
Our hosting, server, and cybersecurity service providers may have access to personal data stored on infrastructure they manage on our behalf. All such providers are bound by data processing agreements requiring them to maintain the confidentiality and security of jitaca Member data.
jitaca uses cookies and similar tracking technologies to enhance your experience on the Platform, remember your preferences, and gather aggregate analytics data about Platform usage. The following types of cookies may be active during your visit:
You may control cookie settings through your browser's privacy controls. Please note that disabling strictly necessary cookies will impair the Platform's functionality and may prevent you from logging in to your Account. Instructions for managing cookies in popular browsers are available from the browser's official support documentation.
jitaca retains personal data for as long as is necessary to fulfil the purposes for which it was collected, or as required by applicable legal and regulatory obligations. The following retention periods apply as a general guide:
When data is no longer required for its original purpose and no legal obligation requires continued retention, jitaca will securely delete or anonymise the data in accordance with our internal data management procedures.
jitaca implements a range of technical and organisational security measures to protect your personal data against unauthorised access, accidental loss, destruction, alteration, or disclosure. Our security infrastructure includes, but is not limited to:
Important: While jitaca employs robust security measures, no system can guarantee absolute security. You are responsible for maintaining the confidentiality of your own Account credentials. If you suspect unauthorised access to your Account, please contact [email protected] immediately. Do not share your password with anyone, including jitaca support staff.
Depending on your jurisdiction and the applicable data protection law, you may have the following rights with respect to your personal data held by jitaca. To exercise any of these rights, please submit a written request to [email protected] with the subject line "Data Privacy Request".
jitaca will respond to all valid privacy rights requests within 30 calendar days. In complex cases, this period may be extended by an additional 30 days, and you will be notified of the extension within the initial 30-day period. jitaca will not charge a fee for responding to privacy rights requests unless the request is manifestly unfounded or excessive.
jitaca is strictly an 18+ platform. We do not knowingly collect personal data from individuals under the age of 18.
The jitaca Platform is intended exclusively for adults aged 18 years and above. We do not knowingly collect, process, or store personal data from children or minors. All registration and Account creation processes include age verification steps to prevent underage access.
If jitaca becomes aware that personal data has been collected from an individual under the age of 18 without appropriate parental or guardian consent, we will take immediate steps to delete that data and close the associated Account. Any deposits made to an Account subsequently found to belong to a minor will be returned to the original payment source after due process.
If you believe that a minor has registered an Account on jitaca, please contact us immediately at [email protected] so that we can investigate and take appropriate action without delay.
The jitaca Platform may include references to or integrations with third-party services such as game providers (including Evolution Gaming, Pragmatic Play, NetEnt, Microgaming, Spribe, and Ezugi) and payment processors (bKash, Nagad, Rocket, Upay, Visa, Mastercard). While jitaca takes reasonable steps to ensure that our third-party partners maintain appropriate data protection standards, we are not responsible for the privacy practices of those third parties.
Each third-party service provider operates under its own privacy policy and data processing framework. We encourage Members to review the privacy policies of any third-party services they interact with in connection with the jitaca Platform. jitaca's Privacy Policy applies solely to data collected and processed directly by the jitaca Platform.
jitaca's primary user base is in Bangladesh, and we endeavour to store Member data in server infrastructure located in or near the region wherever practicable. However, certain third-party service providers used by jitaca — including game content providers, cloud infrastructure partners, and KYC service providers — may process data in jurisdictions outside Bangladesh.
Where personal data is transferred internationally, jitaca takes steps to ensure that appropriate safeguards are in place to protect your data to a standard equivalent to that applied within Bangladesh. Such safeguards may include contractual data processing agreements, standard contractual clauses, and assessments of the data protection standards applicable in the destination jurisdiction.
By using the jitaca Platform, you acknowledge and consent to the transfer of your personal data to countries outside Bangladesh where necessary for the provision of our services, provided that such transfers are subject to the safeguards described in this section.
jitaca reserves the right to update or revise this Privacy Policy at any time to reflect changes in our data processing practices, applicable law, or the structure of our business. The "Last Revised" date at the top of this document will always reflect the date of the most recent update.
Where changes are material — meaning they significantly affect your rights or how we use your personal data — jitaca will notify registered Members via the email address associated with their Account or via a prominent on-screen notice upon their next login. We encourage you to review this Policy periodically to stay informed about how we are protecting your information.
Your continued use of the jitaca Platform following notification of changes to this Privacy Policy constitutes your acceptance of the revised Policy. If you do not agree with any changes, you should cease using the Platform and may request voluntary Account closure in accordance with the Terms and Conditions.
If you have any questions, concerns, or requests relating to this Privacy Policy or the way jitaca handles your personal data, please reach out to our data privacy contact using the details below. We are committed to addressing all privacy-related enquiries promptly and transparently.
All formal privacy correspondence should be submitted in writing via email. jitaca will not accept formal data subject requests made exclusively through live chat or WhatsApp, though our support team can provide guidance through those channels on how to submit a formal request.
Our Privacy Commitments
Behind every clause in our Privacy Policy is a set of real, operational practices that keep your personal information safe on the jitaca Platform.
All data exchanged between your browser or device and jitaca's servers is protected by 256-bit SSL/TLS encryption. This prevents interception of your personal and financial data during transit, whether you are depositing via bKash, logging in, or updating your Account settings.
Access to Member personal data within jitaca's internal systems is governed by a strict need-to-know policy. Only staff members whose role requires access to specific data categories are authorised to view it, and all internal access is logged and regularly audited.
jitaca does not sell, rent, or broker your personal data to unaffiliated third parties for marketing or commercial purposes. Your data is used exclusively to operate your Account, process transactions, ensure Platform security, and comply with legal obligations.
jitaca retains personal data only for as long as is necessary. Transaction and KYC records are held for a minimum of five years in line with standard AML requirements. When data is no longer needed, it is securely deleted or irreversibly anonymised.
Members have the right to access, correct, export, or request deletion of their personal data. jitaca acknowledges all privacy requests within 48 hours and provides substantive responses within 30 calendar days — no unnecessary delays.
jitaca shares data with third parties — such as payment providers and KYC partners — only under contractual agreements that impose the same data protection standards we apply internally. We do not work with partners whose data practices we cannot verify.
Now that you understand how jitaca protects your privacy, explore our casino, check the FAQ for common questions, or log in to your Account and start playing today.